Everything you might
want to ask us.

Browse our collections at viynliving.com, add your favourite pieces to the cart, and check out using any of our accepted payment methods. You'll receive an order confirmation as soon as your payment is processed.

Yes. You'll get an order confirmation via email and SMS/WhatsApp within a few minutes of placing your order, along with your order ID.

We start processing orders quickly to get them to you faster, so changes can only be made before your order is dispatched. If you need to update your address, swap a product, or cancel your order, message us at support@viynliving.com within 2 hours of placing it and we'll do our best to accommodate the change.

Most orders are dispatched within 1–3 business days and delivered within 5–7 business days of dispatch, depending on your location.

Made-to-order or customised pieces — like curtains in custom sizes — may take 10–14 business days to dispatch, since these are made especially for you.

We offer free shipping on prepaid orders above ₹999. Orders below this amount are charged a flat shipping fee of ₹99. Shipping charges, if any, are shown at checkout before you pay. We do not offer COD currently.

Yes, we deliver to most pin codes across India. If you're in a remote or non-serviceable area, you'll see a message at checkout — please write to us and we'll try to find a way to get your order to you.

Currently, Viyn ships only within India. We're working on international shipping and will update this page as soon as it's available — sign up for our newsletter to be the first to know.

Once your order is dispatched, you'll receive a tracking link via email and WhatsApp/SMS. You can also track your order anytime by logging into your Viyn account under My Orders.

If a delivery attempt is unsuccessful — incorrect address, unavailability, refused delivery — the courier will make 2 additional attempts before the order is returned to us. Once we receive it back, we'll get in touch to arrange re-shipping.

Our gift boxes are available in the gifting tab — select your products, add a personalised note, and have it shipped in the gift box to an address of your choice.

We also offer a gift concierge service. Reach out to us on +91 96552 47714 and let us help you select a gift combination that best fits your occasion.

We want you to love what you order. If you're not fully satisfied, you can request a return or exchange within 7 days of delivery, as long as the product is unused, unwashed, with tags and original packaging intact.

Email support@viynliving.com or use the Return/Exchange option under My Orders on our website with your order ID and reason for return. Our team will guide you through the pickup and next steps.

Most products can be returned or exchanged within our return window. The following are final sale and cannot be returned unless damaged or defective:

• Products marked "final sale" or purchased during clearance and sale events
• Customised or made-to-order items — curtains cut to custom length, monogrammed napkins
• Coasters, table mats and similar items once used or showing signs of wear
• Cushion fillers, for hygiene reasons, once the packaging is opened

We're so sorry. Please email us at support@viynliving.com within 48 hours of delivery with your order ID, clear photos or a short video of the issue, and the product's condition on unboxing.

We'll arrange a free replacement or full refund, whichever you prefer — no questions asked.

Once your returned item is received and inspected at our warehouse, refunds are processed within 3–5 business days to your original payment method — or as store credit, if you prefer.

For damaged, defective or incorrect items, return pickup is completely free. For change-of-mind returns or exchanges, a nominal reverse shipping fee of ₹99 will be deducted from your refund — waived entirely if you choose store credit.

Yes — if you'd like a different size, colour, or even a completely different product, let us know while raising your request. If there's a price difference, we'll send you a payment link or refund the difference accordingly.

Yes, as long as the item hasn't already been picked up. Just reply to your return confirmation email or message our support team.

Our pieces are crafted from natural fibres or recycled plastic, with sustainability at the fore of our material thinking. Each product page lists the exact fabric composition, so do check before you buy.

Unless stated otherwise on the product page, our cushion covers are sold as covers only. We have a dedicated range of cushion fillers in various sizes, so you can pair the perfect filler with your cover.

We offer 100% recycled polyester fillers with recycled siliconised fibre-fill, in standard sizes to fit cushions of 45 × 30 cm, 40 × 40 cm, 45 × 45 cm and 40 × 60 cm.

We photograph our products in natural light and colour-correct as accurately as possible, but slight variations can occur due to screen settings, lighting and monitor calibration.

Fabrics with natural fibres like cotton and linen may also have minor shade variations between batches — this is a natural characteristic of the material, not a defect.

Specific care instructions are shared on each product page. Please go through them and follow the instructions for that fabric.

All Viyn products are designed and made in Karur, Tamil Nadu, at a manufacturing facility that produces textiles for some of the largest brands in the world. We're proud to bring that know-how and manufacturing excellence to every Viyn product we create.

Standard sizes are listed on each product page. If you need something in between, write to us at support@viynliving.com and we'll check whether custom sizing is available on that product.

For select fabrics, yes. Please reach out at support@viynliving.com or call us on +91 96552 47714 and we can discuss what's possible.

Since many of our designs are made in limited batches, availability can be limited. Use the "Notify Me" button on the product page to get an email the moment it's back in stock, or write to us and we'll share our restock timeline if one is planned.

We accept credit and debit cards, UPI, net banking and popular wallets.

We do not currently offer COD services.

Absolutely. All payments are processed through secure, PCI-DSS compliant payment gateways with end-to-end encryption. Viyn does not store your card or banking details on our servers at any point.

Of course. If you're unsure how to pair cushion covers with your sofa, or which table runner and napkin combination suits your dinnerware, send us a photo of your space at support@viynliving.com or on Instagram, and our team will suggest combinations from our collections — completely free.

Yes, we work with retailers, hospitality brands and boutiques on bulk orders. Write to us at support@viynliving.com or call +91 96552 47714 with your requirements, and our team will share catalogues, pricing and minimum order quantities.

Yes — we curate gift sets combining cushion covers, table linens and coasters for weddings, housewarmings, festive occasions and corporate gifting, with options for packaging and personalised notes. Reach out with your budget and occasion, and we'll put together options for you.

We do. For hospitality and interior projects requiring table linen, cushion covers or curtains at scale, contact support@viynliving.com or call +91 96552 47714 with your project details, and we'll assign a dedicated point of contact.

Viyn is built around thoughtfully designed home textiles that bring warmth and character to everyday spaces — from your dining table to your favourite reading corner. We focus on quality fabrics, considered detailing and small-batch collections rather than fast, trend-driven production.

We're committed to responsible practices wherever we can — from working with natural fibres to producing in small batches to avoid overproduction and waste.

Read more about our sustainability practices →

Currently, Viyn is available exclusively online at viynliving.com.

Follow us on Instagram @viynliving and subscribe to our newsletter at the bottom of our homepage for first access to new launches, restocks and members-only offers.