Your data, handled
with care.

• Name, email address, mobile number, delivery address, billing address.
• Login credentials — username and password for registered accounts.
• Payment information, processed via secure third-party gateways. We do not store full card details.
• Communications with our customer support team.
• Reviews, ratings and user-generated content you submit.

• IP address, browser type, device type, operating system.
• Pages visited, time spent on the Website, referring URLs — via cookies and analytics tools.
• Geolocation data, if permitted by your device settings.
• Purchase history, wishlist and browsing behaviour.

• Social login data (Google, Facebook) if you use social sign-in.
• Payment confirmation from payment gateway providers.

We use your personal data for the following purposes:

• Processing and fulfilling your orders, and managing returns and exchanges.
• Communicating order status, shipping updates and delivery notifications by email, SMS and WhatsApp.
• Providing personalised product recommendations and marketing communications, with your consent.
• Improving our Website, product offerings and customer experience.
• Fraud detection, security monitoring and prevention of unauthorised access.
• Compliance with legal obligations under applicable Indian law.
• Conducting customer satisfaction surveys and research.
• Enabling seamless account management and loyalty programme features.

We use cookies, web beacons and similar tracking technologies to enhance your browsing experience.

We do not sell or rent your personal information to any third party. We may share data with:

• Logistics & delivery partners — to fulfil and track your orders.
• Payment processors — to complete transactions securely.
• Technology service providers — for hosting, analytics, email communications and CRM tools.
• Marketing platforms — for serving targeted advertisements, in anonymised or aggregated form.
• Legal authorities — when required by law, court order or government regulation.

All third-party service providers are contractually obligated to protect your data and use it solely for the purpose for which it is shared.

• We retain your personal data only as long as necessary to fulfil the purposes outlined in this Policy.
• Account data is retained for as long as your account remains active.
• Order and transaction data is retained for 7 years to comply with statutory requirements.
• You may request deletion of your data by writing to support@viynliving.com, subject to our legal retention obligations.

We implement industry-standard technical and organisational security measures to protect your personal data:

• SSL/TLS encryption for all data transmitted between your browser and our servers.
• PCI-DSS compliant payment infrastructure; we do not store sensitive card information.
• Access controls and authentication mechanisms for internal systems.
• Regular security audits and vulnerability assessments.

In accordance with the Digital Personal Data Protection Act, 2023 (DPDPA), you have the following rights:

Our Website and services are not directed at children under the age of 18. We do not knowingly collect personal data from minors. If you become aware that a minor has provided us personal information, please contact us immediately and we will take steps to delete such data.

Our Website may contain links to third-party websites, such as payment gateways and social media. We are not responsible for the privacy practices or content of such third-party sites. We encourage you to review their privacy policies independently.

• With your consent, we may send you promotional emails, SMS or WhatsApp messages about new products, offers and updates.
• You may opt out at any time by clicking “Unsubscribe” in our emails or by contacting us at support@viynliving.com.
• Transactional communications — order confirmations and shipping updates — cannot be opted out of, as they are essential to your purchase.

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable law. The revised Policy will be posted on this page with an updated “Last Updated” date. Continued use of the Website after updates constitutes acceptance of the revised Policy.

For any privacy-related concerns, requests or complaints:

If unsatisfied with our response, you may escalate your complaint to the Data Protection Board of India once operational.