If it isn't right,
we'll make it right.

We accept returns and exchanges provided that:

• The return request is raised within 7 days of delivery.
• The item is unused, unwashed, undamaged, and in its original condition.
• All original packaging, tags, barcodes and invoice are intact.
• A clear unboxing video or photograph is provided showing the defect or damage — required for damaged, defective or incorrect-item claims.
• The product is not from a non-returnable category (see Section 3).

• Product received is damaged or broken in transit.
• Product received is defective or has a manufacturing fault.
• Wrong product or incorrect variant delivered.
• Product is significantly different from its online description or images.
• Change of mind — you may return or exchange an eligible product within 7 days of delivery, subject to the conditions above. A reverse shipping fee applies (see Section 5).

• Minor variations in colour, texture or shade. Cotton, linen and other natural fibres may vary slightly between batches — this is a natural characteristic of the material, not a defect.
• Damage caused by improper use, storage or handling after delivery.
• Items that have been used, washed, or are no longer in their original condition.
• Returns initiated beyond the 7-day window.

The following are treated as final sale and cannot be returned or exchanged unless they arrive damaged, defective or incorrect:

Follow these steps to raise a return request:

You may exchange an eligible product for a different size, colour, or even a completely different product — just tell us while raising your request. Exchanges are subject to stock availability.

• If there is a price difference, we will send you a payment link or refund the difference accordingly.
• Where the exact product is unavailable, you may choose an alternative of equal or lesser value, with the balance credited as store credit.
• Exchanges are processed within 7–10 business days of the returned item being received.
• A return or exchange request can be cancelled any time before the item has been picked up.

If your package appears tampered with or damaged at the time of delivery:

• Do not accept the delivery. Return the package to the delivery agent and note it on the Proof of Delivery (POD).
• Alternatively, accept the package and document the damage with a photograph or short video within 48 hours of delivery.
• Report the issue to us within 48 hours at support@viynliving.com with your order ID, clear photos or a short video, and a description of the product's condition on unboxing.

All Viyn products are designed and made in Karur, Tamil Nadu, at a facility that produces textiles for some of the largest brands in the world, using natural fibres and recycled materials.

Natural variations in colour, texture, weave and finish are inherent characteristics of these materials and are not considered defects. We photograph our products in natural light and colour-correct as accurately as possible, but slight variations may occur due to screen settings, lighting and monitor calibration.

We urge customers to read product descriptions and care instructions carefully before purchasing.

We reserve the right to reject returns and block accounts in cases of suspected fraudulent activity, including but not limited to repeated return requests, return of incorrect or empty products, or abuse of the return system. Legal action may be taken in cases of clear fraud.