Shipping & Delivery Policy
Safely, securely,
to your doorstep.
We are committed to delivering your order safely, securely and on time. Here's how we handle order fulfilment, from the moment you check out to the moment it arrives.
On this page
Shipping Coverage
- We deliver to most pin codes across India through our registered logistics partners.
- Viyn currently ships only within India. International shipping is not yet available — subscribe to our newsletter at www.viynliving.com to be the first to know when it launches.
- We do not ship to P.O. Boxes or APO/FPO addresses.
Shipping Charges
All applicable shipping charges are displayed at checkout before you pay. Shipping charges are non-refundable unless the return is due to our error.
Order Processing Time
- Orders are processed and dispatched within 1–3 business days of placement (Monday–Saturday, excluding public holidays).
- Made-to-order or customised items — such as curtains in custom sizes — require 10–14 business days for production before dispatch, as they are made especially for you.
- During peak sale periods such as Diwali and the festive season, processing may take an additional 2–3 business days.
Estimated Delivery Timelines
Tracking Your Order
Once your order is dispatched, you will receive:
- An email confirmation with your AWB (tracking) number and courier partner details.
- An SMS/WhatsApp notification with a tracking link.
- Access to live status by logging into My Account → My Orders on our website.
- The option to track directly on the courier partner's website using the provided AWB number.
For assistance with tracking, contact us at support@viynliving.com.
Delivery Attempts & Failed Deliveries
- Our courier partners will make up to 3 delivery attempts.
- After 3 unsuccessful attempts, the package is returned to our warehouse. Once we receive it back, we will get in touch with you to arrange re-shipping.
- Please ensure your contact number and delivery address are accurate at the time of order placement.
- Re-delivery of returned-to-origin packages may incur additional shipping charges.
Order Cancellation & Changes
We begin processing orders quickly, so changes can only be made before your order is dispatched. If you need to update your address, swap a product or cancel your order, message us at support@viynliving.com within 2 hours of placing it and we will do our best to accommodate the change.
Incorrect or Incomplete Address
We are not responsible for delays or non-delivery caused by incorrect or incomplete addresses provided by the customer. Reshipping due to address errors will be charged to the customer.
Please double-check your address before confirming your order.
Dispatched in days. Made to order, in a little longer.
Shipping support
Talk to a real person.
For tracking help, address changes or delivery issues, our team is a message away.